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Stellar Customer Service

ebook

Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.

Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.


Expand title description text
Publisher: ABC-CLIO

Kindle Book

  • Release date: August 31, 2016

OverDrive Read

  • ISBN: 9781440840777
  • File size: 1778 KB
  • Release date: August 31, 2016

EPUB ebook

  • ISBN: 9781440840777
  • File size: 1778 KB
  • Release date: August 31, 2016

Formats

Kindle Book
OverDrive Read
EPUB ebook

Languages

English

Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.

Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.


Expand title description text
  • Details

    Publisher:
    ABC-CLIO

    Kindle Book
    Release date: August 31, 2016

    OverDrive Read
    ISBN: 9781440840777
    File size: 1778 KB
    Release date: August 31, 2016

    EPUB ebook
    ISBN: 9781440840777
    File size: 1778 KB
    Release date: August 31, 2016

  • Creators
  • Formats
    Kindle Book
    OverDrive Read
    EPUB ebook
  • Languages
    English
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