Advanced
Error loading page.
Try refreshing the page. If that doesn't work, there may be a network issue, and you can use our self test page to see what's preventing the page from loading.
Learn more about possible network issues or contact support for more help.
Title details for Chief Customer Officer 2.0 by Jeanne Bliss - Wait list

Chief Customer Officer 2.0

How to Build Your Customer-Driven Growth Engine

by Jeanne Bliss
Christine Marshall
Audiobook (Includes supplementary content)
0 of 1 copy available
Wait time: About 2 weeks
Place a hold Listen to a sample Listen to a sample
0 of 1 copy available
Wait time: About 2 weeks
A customer experience roadmap to transform your business and culture.
Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve.
Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the five-competency model she uses to coach the C-Suite and chief customer officers.
Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers' lives. Bliss shares her tools for leading your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.
Including over forty accounts of actions by customer leadership executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine.

Formats

  • OverDrive Listen audiobook

subjects

Languages

  • English

Loading
Check Out What's Being Checked Out Right NowThe Ohio Digital Library is a program of the State Library of Ohio and is supported in whole or in part by federal Institute of Museum and Library Services funds, awarded to the State Library of Ohio.