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Reset

How to Change What's Not Working

ebook
0 of 3 copies available
0 of 3 copies available
NEW YORK TIMES BESTSELLER
  • A revolutionary guide to fixing what's not working—in systems and processes, organizations and companies, and even in our daily lives—by identifying leverage points and concentrating resources to achieve our goals.
    Changing how we work can feel overwhelming. Like trying to budge an enormous boulder. We're stifled by the gravity of the way we've always done things. And we spend so much time fighting fires—and fighting colleagues—that we lack the energy to shift direction.

    But with the right strategy, we can move the boulder. In Reset, Heath explores a framework for getting unstuck and making the changes that matter. The secret is to find "leverage points": places where a little bit of effort can yield a disproportionate return. Then, we can thoughtfully rearrange our resources to push on those points.

    Heath weaves together fascinating examples, ranging from a freakishly effective fast-food drive-thru to a simple trick from couples therapy to an inspirational campaign that saved a million cats.

    In Reset, you'll learn:
    -Why the feeling of progress can be your secret weapon in accelerating change
    -How leaders can uncover and stop wasteful activities
    -Why your team's motivation is often squandered—and how to avoid that mistake
    -How you can jumpstart your change efforts by beginning with a "burst"

    The book investigates mysteries: Why the middle is the roughest part of a change effort. Why inefficiency can sometimes accelerate progress. Why getting "buy-in" is the wrong way to think about change.

    What if we could unlock forward movement—achieving progress on what matters most—without the need for more resources? The same people, the same assets...but dramatically better results. Yesterday, we were stuck. Today, we reset.
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      • Library Journal

        December 1, 2024

        Heath's (Upstream) book focuses on discovering points of intervention that enable organizations to turn processes and systems that aren't working into changes that yield big, lasting returns. The book's first five chapters are dedicated to a method for locating leverage points in which intervention can produce valuable change. The second half of the book looks at how organizations can reorganize resources to fuel those leverage points. Heath uses examples from hospitals, the fast-food industry, customer service, and high school career offices as success stories. If this sounds like a work about project management principles, it is; Heath shows readers how agile project management can be utilized without entering into a never-ending cycle of customer-facing improvement. Each chapter concludes with a summary and a list of resources. VERDICT Heath's clear writing will appeal to business readers, but there's enough research to give the book some academic heft as well. Its focus on making business changes that can have a lasting impact on employees separates the book from other titles about organizational change.--John Rodzvilla

        Copyright 2024 Library Journal, LLC Used with permission.

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